In the 13 years since Marty Neumeier wrote The Brand Gap, the influence of social media has proven his theory: “A brand isn’t what you say it is—it’s what they say it is.” The rise of branding, now fueled by social media, has placed the future of companies firmly in the hands of customers. This is the brand flip, a cross-industry judo throw that’s taking down some companies and raising others to the status of superstars. People are no longer consumers or market segments or tiny blips in big data. They don’t buy brands. They join brands. In this clear and lively talk, you’ll learn how to “flip” your company from offering products to offering meaning, and from customer satisfaction to customer empowerment. Marty will also explain the Brand Commitment Matrix, the simplest possible tool for flipping your brand.